Official Refund Policy

For all payments made via Razorpay, cancellations are subject to a mandatory administrative deduction. Upon successful approval of a refund request, the net amount will be credited back to the original payment method (source account) within 7 working days. Please note that banks and payment gateways may vary in their processing speed.

Cancellation is not free of cost due to the operational expenses incurred in reserving vehicles and drivers. A non-refundable processing fee will be deducted from your advance payment based on the time of cancellation prior to the scheduled departure.

Bookings made via cash payments are non-refundable in currency format. In the event of a valid cancellation, Khatu Rides Travels will issue a "Travel Credit Note" equivalent to the refundable amount, which can be utilized for any future bookings within 6 months.

By making a booking, the customer agrees that Khatu Rides Travels is not liable for indirect losses due to booking cancellations. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Korba, Chhattisgarh. Any attempt to initiate chargebacks via banks without exhausting our refund process will be considered a breach of contract.

If you are unsatisfied with the refund processing, you may escalate the issue formally: